FAQ

How does the Allure Beauty Box work?

What comes in my Allure Beauty Box?

Which box will I get when I sign up?

What happens when a box is sold out?

When can I find out what's coming in my monthly box?

Membership & Subscription

I'm already obsessed! How do I become an Allure Beauty Box Member?

How long will I be an Allure Beauty Box Member? When does my membership expire?

Can I change my subscription term (from monthly to yearly or vice versa)?

How do I reactivate my subscription?

Can I skip a box?

If I already have a subscription, can I buy an another stand-alone box if I want two of a certain month’s box?

Can I have two or more Allure Beauty Box subscriptions?

Do you offer boxes or products other than the Monthly Beauty Box?

My Account

 How do I change my shipping address?

How do I change my billing information?

How do I update the email address I use for my membership?

When should I update my account details for next month's box?

Billing

How do promotional codes work?

How much does an Allure Beauty Box subscription cost?

What payment method can I use to sign up for a membership?

When will I be billed for my Allure Beauty Box membership renewal?

I was charged for a box last month and then got charged again for the current month, but I still haven't received my boxes. Is this a mistake?

What happens to my membership if you can't successfully bill me for my next renewal term?

Shipping & Tracking

How much does shipping cost?

Do you ship Allure Beauty Boxes to U.S. Territories, APO/FPO, and international addresses?

How can I track my package?

When does the Allure Beauty Box ship?

I never received my box...now what?

When is the last day to place an order to get it before the holiday season?

Member Gifts

I’m a new member. Do I get a gift?

I was offered a gift with purchase when I signed up. When will I get it?

I’m a current member. Do I get a special gift as well?

Products

Will I get the same products more than once in my box?

Can I choose the products in my box?

I am allergic to one of the products in my box. What do I do?

I loved one of the products from a previous month. Can I buy it through my membership?

Member Store

Who can shop in the Member Store?

Can I return my order?

What are the shipping terms within the Member Store?

Do you ship Allure Beauty Box Member Store Orders to U.S. Territories, APO/FPO, and international addresses?

How soon can I expect my Member Store order?

Do you offer promotions or discount codes within the Member Store?

Can I send items from my Member Store order to someone else?

These deals are amazing! Is there a limit to the number of products I can purchase in the Member Store?

 I just cancelled my subscription. Will I still receive my Member Store purchase?

Returns & Replacements

My box  and/or some of its contents arrived damaged. Can I get replacements?

One of the items is missing from my box. Can I get it sent to me separately?

I just canceled my subscription. Will I still receive my replacement item?

Cancellations

How do I cancel my membership?

I paid for my box but canceled my subscription right after. Will I still receive my box?

What's the deadline for cancelling my subscription?

Gifts

How do I send an Allure Beauty Box Membership as a gift?

How do I purchase a gift subscription?

Do Allure Beauty Box Gift Cards expire?

How do I redeem a gift card?

General Gift Card Terms