FAQ

Get ready for the best in beauty! Each box comes with 6 editor-curated products (sometimes more!). You get a minimum of 3 full-size products, valued at least $100. Our editors hand-pick a mix of luxury and indie brands for every single box. Keep an eye out for extra goodies! Sometimes we throw in a bonus product (or two!) from a mainstream brand, just because we adore you.

As an Allure Beauty Box subscriber, you get the full red carpet treatment. That means members-only discounts on our editors’ favorite luxury products and limited-edition boxes. Plus exclusive access to Allure events. Ooh la la!

Once you subscribe, you'll get the new member Allure Beauty Box for that month. Check out the products you'll receive in your first box here. (Note: we update the website the first day of every month to showcase the latest new member box for the month.)

It doesn't happen often, but if a box goes crazy viral and sells out, new members will receive the next month's box for their first box. If that's the case, we'll let you know during your checkout process and tell you that your Allure Beauty Box subscription will start with next month's box.

We can hardly wait for each new box too! To get the scoop on each box, follow us on social for a first look of each month's box:

@allurebeautybox: Instagram / Twitter / TikTok

www.facebook.com/allurebeautybox

Check out "The Box" about 5 days before the box launches.

It couldn't be easier, honey. Just visit this page to sign up and select a plan.

You're in the driver seat, beautiful. It's your membership, so it only expires when you say so.

We make sure that you get your box on time every month, so your Allure Beauty Box membership automatically renews each month at your current rate. If your membership rate changes, we'll email you at least 45 days before your renewal.

You call the shots. If you'd like to modify your subscription term, you can either

1) Log in to your account here: https://allurebeautybox.myshopify.com/account

OR

2) Reach out to our Customer Care Team.

Seriously so easy! You can reactivate your subscription by:

1) Logging in to your account here: https://allurebeautybox.myshopify.com/account

OR

2) Reach out to our Customer Care Team.

Of course, gorgeous. You're in charge of your membership and if you want to skip a box, you've got the power. To skip a box, just pick one of these options...

1) Log in to your account here: https://allurebeautybox.myshopify.com/account

2) Reach out to our Customer Care Team.

Sometimes we put our current box or past month's boxes in the member store. Check out the exclusive member store here: https://allurebeautybox.myshopify.com/collections

Ok, we love your love for your Allure Beauty Box! But because of the way we create our membership, we unfortunately can't offer more than one subscription for each member. But if you've discovered items in your box that you adore and you're looking for more, go check out the member store for exclusive deals!

Your monthly beauty box is just the beginning. With your Allure Beauty Box Membership, you get exclusive access to your favorite beauty items at deeply discounted rates, plus limited edition boxes. It's all in the member store: https://allurebeautybox.myshopify.com/collections

Easy breezy. To update your shipping address, do one of the following:

1) Log in to your account here: https://allurebeautybox.myshopify.com/account

2) Reach out to our Customer Care Team.

Keep that account up-to-date and edit your billing info by taking one of these steps:

1) Log in to your account here: https://allurebeautybox.myshopify.com/account

2) Reach out to our Customer Care Team.

First, stay perfect. Cuz you are. Then, update the email address in your account by doing one of the following:

1) Log in to your account here: https://allurebeautybox.myshopify.com/account

2) Reach out to our Customer Care Team.

If you need to make any changes to your account, be sure to make those edits by the last day of the month. For example, if you need to change your account details for the August Box, make any changes to your account by 11:59PM ET on July 31st.

Promotional codes are available from time to time. They’re one-use per customer and can’t be combined with other offers. Past purchases can’t be adjusted, and additional restrictions may apply.

So much goodness, for such a fabulous deal!

Monthly: $25
3-month pre-paid: $69
Annual: $250

Existing Members can use: Visa, MasterCard, Discover, America Express, PayPal, and Apple Pay

New Members can use: Visa, MasterCard, Discover, America Express, PayPal, Shop Pay, and Apple Pay

Monthly: On or about the 1st of the month

3 month pre-paid: On the 1st of the month, every 3 months

Annual: You'll receive a renewal notice 30 days before your annual renewal

Nope, not a mistake. Here's how it works: As a new subscriber, you're billed for your first box the day you sign up. All future boxes will be billed on or around the 1st day each month. So because of this timing, if you sign up as a new member at the end of the month, then you'll likely be charged for your second box before you receive your first box.

If we're not able to bill you after multiple attempts, your account will be cancelled. But fear not, sweetness! You can always reactivate your account online or by reaching out to customer care, or by logging in to your account here: https://allurebeautybox.myshopify.com/account

You're already covered! Your monthly Allure Beauty Box membership includes shipping costs. So if you're getting your box delivered in the contiguous U.S. there's no extra charge.

If you're getting your box delivered to Alaska, Hawaii, or any U.S. Territories, it's just an additional $10 for shipping and handling.

Allure Beauty Box Member Store orders $50 or more ship in the contiguous U.S. absolutely free. Orders less than $50 are charged $6.95. Orders shipping to Hawaii, Alaska and other U.S. territories are charged $9.95.

We definitely ship to all U.S territories. Unfortunately we don't ship internationally outside of those locations or to APO/FPOs. If you're placing an order for outside of the contiguous United States there's just an additional $10 fee for shipping and handling.

As soon as we get your order on its way, you'll get an email from us at hello@allurebeautybox.com with your tracking info.

You can also login to your Beauty Box account and track your order. Log in here: https://allurebeautybox.myshopify.com/account

Or you can contact us and we'll give you the status on your order. Reach out to our Customer Care Team here.

We know you want your fabulous box ASAP! We ship your order within 72 hours from when we process it. We work hard to get your order out as quickly as possible, so sometimes we're able to get it into your lovely hands even sooner.

Uh oh! Let's figure it out together. First, check your tracking details to locate your order. If the tracking status says that the package was delivered, but you haven't received it, please reach out to our Customer Care Team.

If your tracking status says that the package hasn't moved for 5 days since the last status update, please reach out to us and we'll get it sorted out.

See last day to order below for standard shipping with expected arrival by 12/24**.

Last day for contiguous states:
Deliver by 12/7: order by EOD 11/29
Deliver by 12/24: order by EOD 12/14

Last day for non contiguous states:
Deliver by 12/7: order by EOD 11/20Deliver by 12/24: order by EOD 12/8

**Delivery by 12/24 is not guaranteed. For up-to-date order information, refer to the shipment tracking information found in your shipping confirmation email.

We often offer a special free gift for new members. Be sure to check out our homepage allurebeautybox.com to see if we are offering a special free gift!

When we offer a free gift, it is usually included in your first box, right alongside the rest of your items. Sometimes, depending on when you ordered your box and the size of the free gift, it might ship separately. Check your welcome email, and that will tell you whether your free gift is coming with the first Beauty Box, or separately. If your gift is shipping separately, you can expect it within 4-6 weeks. If you haven't received your gift within 4-6 weeks, don't be shy – reach out to us! Reach out to our Customer Care Team here.

We sometimes offer a free gift to new subscribers. And once in a while, we like to surprise our members with an extra gift in their box. It's our little way of saying "we adore you and think you're the greatest!"

The genius of the Allure Beauty Box is that it's a curated membership. That means you get unique products in every single box. We track your box history, with all the products you've received, so that every box is full of new surprises. If you do somehow get a repeat product, please reach out to us and we'll fix it in a snap.

We let the Allure editors work their magic and curate every box. We take this unique approach because our experts have access to the top products in the beauty market, and we want to bring you the best of the best.

While we don’t offer personalization every month, there are times when we offer a choice of item or a product shade choice to best match your skin tone or hair color. When that’s the case, we’ll send you the product options to choose from via email. 

Some months we offer multiple items or product options to choose from. We’ll always email you when we do. Please follow these steps to make your selections: 

1. Sign in to your account
2. From your account dashboard, select Manage My Subscription
3. View your active subscription(s), and select Manage for the one(s) you’d like to personalize. Gift subscriptions are not currently eligible for personalization.
4. Click Make My Choice
5. Choose the item or option you’d like to receive and click Confirm. You’re all set!

We definitely recommend that you test out new products before using them. Before you apply any new product to your gorgeous skin, locate a small and inconspicuous area to test (like behind your ear or near your hairline). If you notice an allergic reaction, stop using the product immediately and contact a medical professional. If you already applied the product generously and didn't test, please stop using the product right away and get in touch with a medical professional.

Lots of the amazing products you get in your box are also for sale in the Member Store. Check out the Member Store here: https://allurebeautybox.myshopify.com/collections.

If the product you adore isn't available in the Member Store, you can buy it through the emails you get from us at hello@allurebeautybox.com. You can also find the product by checking out your mini mag and following the links to purchase. Be sure to take advantage of your exclusive Allure discount codes when you get them!

The Member Store is an exclusive benefit for active Allure Beauty Box subscribers. Just skipped a box? No prob! You can still access the Member Store during months where you have skipped your box.

Due to the nature of the products we offer, all sales in the Member Store are final and are not eligible for returns or exchanges. If your item arrives damaged, send us a photo to help@allurebeautybox.com and we’ll do our best to make it right.

All orders over $50 ship for free. Orders under $50 are subject to a $6.95 shipping fee.

We ship to all 50 states and all U.S territories. Unfortunately we don't ship internationally or to APO/FPOs. 

We know you want your order ASAP! We work hard to ship your order within 3 business days from when it’s placed. As soon as we get your order on its way, you'll get an email from us at hello@allurebeautybox.com with your tracking info.

From time to time, we do offer discounts on select items throughout the store. Be sure to subscribe to our emails and sms to hear about our latest member store promotions and offers. Keep a special eye out for our Friends & Family sale in the spring and Black Friday during the holidays!

Yes you can definitely change the shipping address to the recipient of your choosing. Please keep in mind that all items within that checkout will be shipped to the address you provide. Want to shop and ship to yourself? Simply start a new order and enjoy your member-exclusive savings! 

In order to allow all members the opportunity to shop the amazing deals within the Member Store, we limit the purchase of any single item or bundle to 5, and any Limited Edition or specialty box to 3 total units per purchase. Each member can purchase a total amount of 10 of the same single items or bundles and a 5 of the same Limited Edition or specialty boxes. 

The Beauty Box just won't be the same without you! As long as you ordered your Member Store items before you cancelled you will still receive your Member Store purchase. If you miss getting access to exclusive deals, reactivate your subscription! 

Oh no! We want you to have a flawless experience every time. So if you ever get products that don't meet your expectations, please reach out and we'll make it right. Reach out to our Customer Care Team here.

Every box comes with a mini magazine that lists out what comes in that box. So if something is listed in the mini magazine that's not in your box, please reach out to us and we'll ship you the product right away! Reach out to our Customer Care Team here.

If we've run out of that item, we'll send another item of the same value to you immediately.

We're crying tears of heartache. The Beauty Box just won't be the same without you! But yes, of course, you'll still get your replacement item. Just be sure to request your replacement item before you cancel.

Hold on, we need to cry into a box of tissues. Ok, we'll be ok. But seriously, no worries, if you decide to cancel, your membership will stop at the end of your current term. And just remember, the Allure Beauty Box membership is non-refundable.

You can cancel by either:

1. Logging in to your account here: https://allurebeautybox.myshopify.com/account

2) Reach out to our Customer Care Team or call us at 855-291-2258

Leaving the party so soon? All good, we get it. Yes, you'll absolutley get any boxes that you've already paid for.

- Monthly/Quarterly subscribers: to avoid any charges, be sure to cancel before to the 1st of the month.

- Annual Subscribers: we'll email you 30 days before your renewal date with your membership charge information. Be sure to cancel your membership before the renewal date in that email to avoid any charges.

*Please note: once your membership renews, you won't be able to cancel your current term*

We offer two easy ways to gift an Allure Beauty Box Membership:

1. Digital Gift Card- Available in set amounts of $25, $75, $100, and $250 USD, these can be used toward any subscription. This option gives the recipient the flexibility to purchase any Allure Beauty Box subscription (monthly, quarterly, or yearly). Plus, they can pick a choice item (when available) and enjoy access to our member store for up to 80% off beauty products/tools.

Note: The gift card will be delivered to the recipient immediately by email unless a specific date is selected. Gift card recipients will need to enter a credit card and create an account to use their gift card.

2. Gift Subscription- A pre-paid subscription for 3 months, 6 months, or 1 year. This option is ideal for gifting a subscription experience with no ongoing payments. The recipient will receive Allure Beauty Box for the chosen duration (3, 6, or 12 months). However, they won’t be able to pick a customized choice item when available, nor access the exclusive member store for discounts on beauty products/tools.

It’s easy! Follow these steps:

1. Visit our website and go to the "Gifts" section.
2. Select "Gift Subscription."
3. Enter the recipient’s email, name, and a personalized message.
4. Choose the delivery date- it can be sent immediately or scheduled for a later date.
5. Complete your purchase, and the recipient will receive their gift notification via email!

Still have questions? Our Customer Care team is happy to help!

Allure Beauty Box Gift Cards do not expire and there are no fees associated with use of a Gift Card. Gift Cards may only be used to purchase products and services on allurebeautybox.com. After purchase of a Gift Card, an electronic Gift Card code will be emailed to the designated recipient for use toward purchases on allurebeautybox.com. Gift Card recipients must be or become a Allure Beauty Box member and agree to and comply with these Gift Card Terms. Gift Cards can only be used as initial payments, they may not be used for recurring subscription payments.

Head to Allurebeautybox.com and select your new membership! You can use the Gift Card during checkout and the Gift Card amount will be discounted from the total. Any remaining balance will automatically apply to future purchases in the store. Gift Cards can only be used as initial payments, they may not be used for recurring subscription payments. 

Because Allure Beauty Box is a subscription-based service and subject to our Box Subscription Terms, you will need to enter your credit card details to finish signing up even if the Gift Card amount will cover the initial purchase amount.  

Gift Cards are only available in USD and memberships can only be fulfilled to US addresses. Gift Cards may only be redeemed toward the purchase of eligible goods on allureabeautybox.com. Eligible purchases and pricing of such goods are subject to change in our sole discretion. Any remaining account credit associated with a allurebeautybox.com account following redemption of a Gift Card cannot be transferred to other accounts. Memberships purchased with Gift Cards will be automatically renewed after the applicable term expires unless otherwise cancelled. 

Gift Cards are single-use. If used at checkout, the Gift Card amount will be applied to the total purchase amount at checkout and any remaining balance can be used to purchase additional products on allurebeautybox.com. Gift Card balances cannot be used for recurring payments on subscriptions. If the Gift Card holder's purchase exceeds the amount of the Gift Card's balance or available credit, the Gift Card holder must pay the difference.

Gift Cards are not returnable for a cash refund, redeemable for cash, or redeemable for more than face value. We reserve the right to refuse, cancel, or hold Gift Cards without notice. In such instances, other than for suspected fraud, we will elect to produce a refund or a replacement Gift Card. We reserve the right to correct the balance of Gift Cards issued in an incorrect denomination if we believe that a clerical or accounting error has occurred.