FAQ

Get ready for the best in beauty! Each box comes with 6 editor-curated products (sometimes more!). You get a minimum of 3 full-size products, valued at least $100. Our editors hand-pick a mix of luxury and indie brands for every single box. Keep an eye out for extra goodies! Sometimes we throw in a bonus product (or two!) from a mainstream brand, just because we adore you.

As an Allure Beauty Box subscriber, you get the full red carpet treatment. That means members-only discounts on our editors’ favorite luxury products and limited-edition boxes. Plus exclusive access to Allure events. Ooh la la!

Once you subscribe, you'll get the new member Allure Beauty Box for that month. Check out the products you'll receive in your first box here. (Note: we update the website the first day of every month to showcase the latest new member box for the month.)

It doesn't happen often, but if a box goes crazy viral and sells out, new members will receive the next month's box for their first box. If that's the case, we'll let you know during your checkout process and tell you that your Allure Beauty Box subscription will start with next month's box.

We can hardly wait for each new box too! To get the scoop on each box, follow us on social for a first look of each month's box:

@allurebeautybox: Instagram / Twitter / TikTok

www.facebook.com/allurebeautybox

It couldn't be easier, honey. Just visit this page to sign up and select a plan.

You're in the driver seat, beautiful. It's your membership, so it only expires when you say so.

We make sure that you get your box on time every month, so your Allure Beauty Box membership automatically renews each month at your current rate. If your membership rate changes, we'll email you at least 45 days before your renewal.

You call the shots. If you'd like to modify your subscription term, you can either

1) Log in to your account here: https://allurebeautybox.myshopify.com/account

OR

2) Reach out to our Customer Care Team.

Seriously so easy! You can reactivate your subscription by:

1) Logging in to your account here: https://allurebeautybox.myshopify.com/account

OR

2) Reach out to our Customer Care Team.

Of course, gorgeous. You're in charge of your membership and if you want to skip a box, you've got the power. To skip a box, just pick one of these options...

1) Log in to your account here: https://allurebeautybox.myshopify.com/account

2) Reach out to our Customer Care Team.

Sometimes we put our current box or past month's boxes in the member store. Check out the exclusive member store here: https://allurebeautybox.myshopify.com/collections

Ok, we love your love for your Allure Beauty Box! But because of the way we create our membership, we unfortunately can't offer more than one subscription for each member. But if you've discovered items in your box that you adore and you're looking for more, go check out the member store for exclusive deals!

Your monthly beauty box is just the beginning. With your Allure Beauty Box Membership, you get exclusive access to your favorite beauty items at deeply discounted rates, plus limited edition boxes. It's all in the member store: https://allurebeautybox.myshopify.com/collections

Easy breezy. To update your shipping address, do one of the following:

1) Log in to your account here: https://allurebeautybox.myshopify.com/account

2) Reach out to our Customer Care Team.

Keep that account up-to-date and edit your billing info by taking one of these steps:

1) Log in to your account here: https://allurebeautybox.myshopify.com/account

2) Reach out to our Customer Care Team.

First, stay perfect. Cuz you are. Then, update the email address in your account by doing one of the following:

1) Log in to your account here: https://allurebeautybox.myshopify.com/account

2) Reach out to our Customer Care Team.

If you need to make any changes to your account, be sure to make those edits by the last day of the month. For example, if you need to change your account details for the August Box, make any changes to your account by 11:59PM ET on July 31st.

So much goodness, for such a fabulous deal!

Monthly: $25
3-month pre-paid: $60
Annual: $228

Existing Members can use: Visa, MasterCard, Discover, America Express, PayPal, and Apple Pay

New Members can use: Visa, MasterCard, Discover, America Express, PayPal, Shop Pay, and Apple Pay

Monthly: On or about the 1st of the month

3 month pre-paid: On the 1st of the month, every 3 months

Annual: You'll receive a renewal notice 30 days before your annual renewal

Nope, not a mistake. Here's how it works: As a new subscriber, you're billed for your first box the day you sign up. All future boxes will be billed on or around the 1st day each month. So because of this timing, if you sign up as a new member at the end of the month, then you'll likely be charged for your second box before you receive your first box.

If we're not able to bill you after multiple attempts, your account will be cancelled. But fear not, sweetness! You can always reactivate your account online or by reaching out to customer care, or by logging in to your account here: https://allurebeautybox.myshopify.com/account

You're already covered! Your monthly Allure Beauty Box membership includes shipping costs. So if you're getting your box delivered in the contiguous U.S. there's no extra charge.

If you're getting your box delivered to Alaska, Hawaii, or any U.S. Territories, it's just an additional $5 for shipping and handling.

Allure Beauty Box Member Store orders $35 or more ship in the contiguous U.S. absolutely free. Orders less than $35 are charged just $4.95. Orders shipping to Hawaii, Alaska and other U.S. territories are charged $8.95.

We definitely ship to all U.S territories and APO/FPOs. Unfortunately we don't ship internationally outside of those locations. If you're placing an order for outside of the contiguous United States there's just an additional $5 fee for shipping and handling.

As soon as we get your order on its way, you'll get an email from us at hello@allurebeautybox.com with your tracking info.

You can also login to your Beauty Box account and track your order. Log in here: https://allurebeautybox.myshopify.com/account

Or you can contact us and we'll give you the status on your order. Reach out to our Customer Care Team here.

We know you want your fabulous box ASAP! We ship your order within 10 business days from when we process it. We work hard to get your order out as quickly as possible, so sometimes we're able to get it into your lovely hands even sooner.

Uh oh! Let's figure it out together. First, check your tracking details to locate your order. If the tracking status says that the package was delivered, but you haven't received it, please reach out to our Customer Care Team.

If your tracking status says that the package hasn't moved for 5 days since the last status update, please reach out to us and we'll get it sorted out.

See last day to order below for standard shipping with expected arrival by 12/24**.

Last day for non contiguous states Sunday, December 2, 2022 11:59 p.m. EST

Last day for contiguous states Tuesday December 15, 2022 11:59 p.m. EST

**Delivery by 12/24 is not guaranteed. For up-to-date order information, refer to the shipment tracking information found in your shipping confirmation email.

YAS! Do you live for free gifts too? We make sure every single new member who signs up for the Beauty Box on the Allure website gets a special free gift.

Your free gift is usually included in your first box, right alongside the rest of your items. Sometimes, depending on when you ordered your box and the size of the free gift, it might ship separately. Check your welcome email, and that will tell you whether your free gift is coming with the first Beauty Box, or separately. If your gift is shipping separately, you can expect it within 4-6 weeks. If you haven't received your gift within 4-6 weeks, don't be shy – reach out to us! Reach out to our Customer Care Team here.

Everyone who signs up for the Beauty Box on the Allure website gets a free gift. And once in a while, we like to suprise our members with an extra gift in their box. It's our little way of saying "we adore you and think you're the greatest!"

The genius of the Allure Beauty Box is that it's a curated membership. That means you get unique products in every single box. We track your box history, with all the products you've received, so that every box is full of new surprises. If you do somehow get a repeat product, please reach out to us and we'll fix it in a snap.

We let the Allure editors work their magic and curate every box. We take this unique approach because our experts have access to the top products in the beauty market, and we want to bring you the best of the best.

While we don’t offer personalization every month, there are times when we offer a choice of item or a product shade choice to best match your skin tone or hair color. When that’s the case, we’ll send you the product options to choose from via email. 

Some months we offer multiple items or product options to choose from. We’ll always email you when we do. Please follow these steps to make your selections: 

1. Sign in to your account
2. From your account dashboard, select Manage My Subscription
3. View your active subscription(s), and select Manage for the one(s) you’d like to personalize. Gift subscriptions are not currently eligible for personalization.
4. Click Make My Choice
5. Choose the item or option you’d like to receive and click Confirm. You’re all set!

We definitely recommend that you test out new products before using them. Before you apply any new product to your gorgeous skin, locate a small and inconspicuous area to test (like behind your ear or near your hairline). If you notice an allergic reaction, stop using the product immediately and contact a medical professional. If you already applied the product generously and didn't test, please stop using the product right away and get in touch with a medical professional.

Lots of the amazing products you get in your box are also for sale in the Member Store. Check out the Member Store here: https://allurebeautybox.myshopify.com/collections.

If the product you adore isn't available in the Member Store, you can buy it through the emails you get from us at hello@allurebeautybox.com. You can also find the product by checking out your mini mag and following the links to purchase. Be sure to take advantage of your exclusive Allure discount codes when you get them!

Oh no! We want you to have a flawless experience every time. So if you ever get products that don't meet your expectations, please reach out and we'll make it right. Reach out to our Customer Care Team here.

Every box comes with a mini magazine that lists out what comes in that box. So if something is listed in the mini magazine that's not in your box, please reach out to us and we'll ship you the product right away! Reach out to our Customer Care Team here.

If we've run out of that item, we'll send another item of the same value to you immediately.

We're crying tears of heartache. The Beauty Box just won't be the same without you! But yes, of course, you'll still get your replacement item. Just be sure to request your replacement item before you cancel.

Hold on, we need to cry into a box of tissues. Ok, we'll be ok. But seriously, no worries, if you decide to cancel, your membership will stop at the end of your current term. And just remember, the Allure Beauty Box membership is non-refundable.

You can cancel by either:

1. Logging in to your account here: https://allurebeautybox.myshopify.com/account

2) Reach out to our Customer Care Team or call us at 855-291-2258

Leaving the party so soon? All good, we get it. Yes, you'll absolutley get any boxes that you've already paid for.

- Monthly/Quarterly subscribers: to avoid any charges, be sure to cancel before to the 1st of the month.

- Annual Subscribers: we'll email you 30 days before your renewal date with your membership charge information. Be sure to cancel your membership before the renewal date in that email to avoid any charges.

*Please note: once your membership renews, you won't be able to cancel your current term*